29bat Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction

29bat.onl ("29bat", "we", "us") takes your privacy very seriously. This Privacy Policy explains what personal information is collected when you use the 29bat platform, how it is used, and the steps we take to keep your data secure.

By using our website, mobile application, or any associated services, you agree to this Privacy Policy. If you do not agree, please refrain from using 29bat.

29bat believes transparency is the foundation of trust. This policy is written in plain, clear language so every user can understand it easily. If you have any questions, feel free to reach out to our support team at any time.

2. What Information Do We Collect?

29bat collects two types of information — what you provide directly and what is gathered automatically while you use the platform. Details are outlined below:

Directly Provided Information

• Registration Details: Full name, email address, mobile number, and date of birth.
• Identity Verification (KYC): A copy of your National ID Card, passport, or driving license.
• Payment Information: Mobile banking number (Mobile Banking, Nagad, Rocket). Full card or bank account numbers are not stored.
• Support Contact: Information provided when you message our support team.
• Profile Information: Username, preferred language, and other optional details.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device model.
• Usage Data: Pages visited, time spent, and games played.
• Transaction Logs: Deposit, withdrawal, and betting history.
• Cookies & Tracking: Session cookies, preference cookies, and analytics cookies.
• Location Information: Your country or region (estimated from IP).

3. How Do We Use Your Information?

29bat uses your data only for necessary purposes. It is never used in ways that are excessive or irrelevant. The primary use cases are listed below:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your complaints and questions promptly.
• Promotions & Bonuses: To send you relevant offers (you can opt out at any time).
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory requirements and comply with AML (Anti-Money Laundering) rules.
• Platform Improvement: To analyze user experience and improve service quality.

4. Do We Share Your Information?

29bat never sells your personal data. In limited circumstances, certain information may be shared with specific third parties where it is strictly necessary to deliver our services.

5. How Do We Keep Your Information Secure?

29bat uses industry-leading security technology to protect user data. Our security framework operates across multiple layers.

6. Cookie Policy

29bat uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent 29bat from functioning properly.

7. Your Rights Regarding Your Information

As a 29bat user, you have full control over your own data. Under GDPR and international privacy laws, you are entitled to the following rights:

8. How Long Is Your Information Retained?

29bat retains your data only for as long as necessary. The retention periods for different types of information are outlined below:

• Account Information: For the duration your account is active and for up to 5 years after closure (as required by law).
• Transaction History: Minimum 5 years (in accordance with AML and financial regulatory requirements).
• KYC Documents: Retained for up to 5 years after account closure for legal compliance purposes.
• Support Contact: Deleted 2 years after the last point of contact.
• Marketing Information: Deleted immediately upon account cancellation.
• Cookie Data: Session cookies are deleted automatically when the browser is closed, and other cookies expire at the end of their set duration.

9. Protection of Minors

29bat is strictly prohibited for anyone under 18. We never knowingly collect data from minors. Age verification is mandatory during registration.

• Date of birth is verified during registration, and users under 18 are not permitted to create an account.
• The KYC process includes a second layer of age verification.
• If any data from a minor is found to have been collected, it will be deleted immediately.
• If you have any concerns, please contact our support team — we will act promptly.

10. Changes to the Privacy Policy

29bat may update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A notification will be displayed on screen when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.

For any questions or concerns about 29bat's Privacy Policy, our dedicated privacy team is always ready to help. We believe transparency is the foundation of a lasting relationship.